Discipline
ServiceNow
Configured, extended, and integrated.
- Engagement window
- 4–10 weeks
- Pod composition
- 1–3 senior experts + orchestrated agents
- Pricing
- Stated in proposal
What we do here
ITSM, HRSD, Service Portal, Virtual Agent, Flow Designer and Integration Hub.
ServiceNow engagements deliver configured, extended, and integrated platform capability. A pod in this discipline works within your instance — configuring modules to your process, building scoped applications where the platform's configuration tools hit their limits, and connecting ServiceNow to the rest of your enterprise estate. This is the discipline for teams that own a ServiceNow instance and need delivery depth that goes beyond what a platform administrator can achieve alone.
What we ship in this discipline
- ITSM configuration and extension
- HRSD workflows and lifecycle events
- Service Portal builds and Virtual Agent flows
- Flow Designer automations + Integration Hub spokes
- Scoped applications and platform uplift
Capabilities
ITSM
HRSD
Service Portal
Virtual Agent
Flow Designer + Integration Hub
Scoped Apps
Solution Architecture
System Admin + Uplift
Performance Analytics
The list is what we build with — not what we promise to install. The right tool for the work is named in scope.
Track record
The senior expert on this discipline brings:
- 7+ yearsof ServiceNow delivery across Australian state government, UN agencies (UNDP, UNICEF, WHO), global banking, and US healthcare.
- 8 Implementation Specialist certificationsplus Certified System Administrator and Virtual Agent micro-certification.
- 5-year tenurein a current Australian state government Platform Architect role — ITSM, HRSD, scoped applications, multi-tool onboarding.
- Multi-agency UN deliveryUNDP, UNICEF, WHO — Solution Architect engagements spanning HRSD, ITSM, Service Portal, and Virtual Agent.
- Production upgrade cyclesmanaged in full: Rome and Tokyo upgrades, including pre-upgrade validation and post-upgrade fix migration.
Modules outside the live stack (CSM, ITOM Discovery, SAM, APM, PPM) are within the practice's certification surface; engagements in those areas scope when senior-expert capacity confirms.
Other disciplines
The same operating model, applied across the practice.
Anthropic and OpenAI
Applied AI
Custom agents, Claude Code skills and workflows, Custom GPTs and ChatGPT Apps, Realtime voice surfaces, retrieval pipelines. The substrate is matched to the engagement.
Greenfield
Bespoke Apps
TypeScript-first product engineering for web apps, mobile-shaped surfaces, integrations, automations, and migrations. The fastest path from request to running system, on a stack your team will recognise.
Discipline
Microsoft
Significant government and enterprise estate runs on Microsoft. We extend it where the platform alone needs custom logic, integration, or a delivery cadence the partner network cannot match.
Newest discipline
Salesforce
Flows, Apex, LWC, and integration work for organisations running Salesforce as the customer-record-of-truth. Ramping in line with confirmed client demand.
Discipline
SAP
Integration, extension, and data work around an SAP core: clean-core extensions on BTP, CPI integration flows, and Fiori surfaces. Scoped as confirmed senior-expert depth lands.
Cross-cutting and standalone
Testing
Automated regression suites, test infrastructure standup, coverage audits, and post-incident hardening. Engaged as its own pod when the work is test-shaped, and folded into every other discipline as a Capability by default.
Begin
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Free, self-driven, no sales call. A proposal, outcome pod or capacity pod, within 24 hours.